Privacy Policy

Introduction

Rockstar Windows and Doors Inc. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a quote
• Subscribe to our newsletter or mailing list
• Contact us via phone, email, or other communication channels
• Schedule a consultation or appointment
• Purchase products or services from us

The personal information we may collect includes:

• Full name
• Email address
• Phone number
• Mailing address
• Property address (for installation services)
• Payment information (processed securely through third-party payment processors)
• Project details and service preferences

Usage Data

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographical location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• Date and time of visit
• Device type (desktop, mobile, tablet)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website performance and content
• Provide personalized experiences

Types of cookies we may use:

• Essential Cookies: Required for the website to function properly
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements (if applicable)

You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing Our Services

• Processing and fulfilling your orders and requests
• Providing quotes for windows and doors products and services
• Scheduling and completing installation appointments
• Communicating with you about your projects
• Sending transaction confirmations and receipts

Communication

• Responding to your inquiries and support requests
• Sending important notifications about your orders or services
• Providing updates about our products, services, and promotions (with your consent)
• Sending newsletters and marketing materials (you can opt out at any time)

Improvement and Security

• Analyzing website usage to improve our website and services
• Detecting and preventing fraud or unauthorized access
• Ensuring the security and integrity of our systems
• Complying with legal obligations and industry standards

Who Has Access to Your Data

We take your privacy seriously and limit access to your personal information. Your data may be accessed by:

Our Employees

Only authorized employees who need access to perform their job duties (e.g., customer service, sales, installation scheduling) have access to your personal information. All employees are trained on data protection practices and confidentiality obligations.

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure transaction handling
• Email service providers for communication purposes
• Analytics providers for website performance monitoring
• Cloud hosting providers for data storage
• Form submission services for contact form processing

These service providers are contractually obligated to protect your information and may only use it for the purposes we authorize.

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, including:

• Compliance with legal processes or obligations
• Protection of our rights, privacy, safety, or property
• Enforcement of our contracts or policies
• Investigation of potential violations of law

Third-Party Services

Our website utilizes the following third-party services that may collect or process your data:

FormSubmit

We use FormSubmit (formsubmit.co) to process contact form submissions. When you submit a form on our website, your information is transmitted to FormSubmit, which then forwards it to our email. FormSubmit may temporarily store your data for processing purposes. For more information, please review their privacy policy at formsubmit.co.

Google Maps

We may embed Google Maps on our website to display our location. Google may collect data about your use of the embedded map. Please refer to Google's Privacy Policy for information about their data practices.

Analytics Services

We may use analytics services (such as Google Analytics) to understand how visitors use our website. These services may collect anonymous usage data, including pages visited, time spent on the site, and referral sources. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS technology
• Secure storage of personal information on protected servers
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our products and services to you
• Comply with legal, tax, or accounting obligations
• Resolve disputes and enforce our agreements
• Maintain accurate business records

The retention period varies depending on the purpose and applicable legal requirements. For example:

• Contact form submissions: Retained for up to 3 years after initial contact
• Customer records: Retained for 7 years after the last transaction
• Website analytics: Aggregated data retained indefinitely; individual session data deleted after 26 months

After the retention period, your information will be securely deleted or anonymized.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information within 30 days of receiving a verified request.

Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (e.g., legal requirements, ongoing contracts).

Right to Opt-Out

You have the right to opt out of:

• Marketing communications at any time
• The sale of your personal information (we do not sell personal information)
• Certain data collection and tracking activities

Right to Data Portability

You have the right to request a copy of your personal information in a structured, machine-readable format.

Right to Withdraw Consent

Where we rely on consent for processing, you have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@rockstarwindowworks.us.

How to Request Data Deletion

If you would like us to delete your personal information, you may submit a request by:

• Emailing us at info@rockstarwindowworks.us with the subject line "Data Deletion Request"
• Calling us at +1 719-492-7188
• Writing to us at: 13632 Treaty Rd, Spring Hill, FL 34610

Please include the following in your request:

• Your full name
• Email address associated with your account or interactions with us
• Phone number (if applicable)
• Specific details about the data you want deleted

We will respond to your request within 30 days. We may need to verify your identity before processing your request. Please note that certain data may be retained for legal, tax, or accounting purposes.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as soon as possible.

Parents or guardians who believe their child has provided personal information to us should contact us immediately at info@rockstarwindowworks.us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• Significant changes will be communicated through our website or via email
• We encourage you to review this policy periodically

Your continued use of our website and services after any changes to this Privacy Policy constitutes acceptance of the updated terms.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.